Terms of service

Welcome to Seriously Shady.

These terms explain the rules for using our website and buying things from us. We've tried to keep them as straightforward as possible because nobody enjoys wading through pages of legal waffle.

By using this website or placing an order with us, you agree to these Terms & Conditions and our Privacy Policy. If you don't agree with them, please don't use the website or place an order.

Seriously Shady is a small, independent business, and we're committed to treating our customers fairly. Nothing in these terms affects your statutory rights as a consumer.

1. About Seriously Shady

Seriously Shady is the trading name of Seriously Shady.

Our contact details are:

Email: hello@seriouslyshady.com
Address: Unit 172853, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH
Phone: 023 9355 25 61

Seriously Shady operates this website and online shop using Shopify.

2. Using our website

You can browse and use our website for your own personal, non-commercial purposes.

Please don't misuse the website, attempt to interfere with how it works, introduce malicious software, access areas you're not supposed to access, or use automated systems to scrape or copy our content.

You must also provide accurate information when placing an order or contacting us.

We reserve the right to restrict access to the website if someone is using it unlawfully or in a way that could harm our business, our website or other customers.

3. Our products

We do our best to photograph and describe our shades as accurately as possible.

However, colours can look slightly different depending on your screen, device and settings. This is particularly worth bearing in mind when buying fabrics online.

Our shades are handmade, and because we work with vintage fabrics, designer remnants and reclaimed materials, there may sometimes be small variations in colour, texture or finish. That's part of what makes them individual.

We'll always aim to make sure product descriptions, measurements, photographs and fitting information are accurate. If you're unsure about anything before ordering, ask us. We're very happy to help.

4. The Get It Right Guarantee

Buying a lampshade online shouldn't be a guessing game.

If you're not sure which shade, size or fitting you need, get in touch before you buy. Send us a photo, your measurements or a quick description of your lamp and we'll help you choose.

If you follow our advice and we get the size, fitting or suitability wrong, we'll put it right. That includes covering the return and helping you find a shade that works.

We can't promise that every shade will be everyone's cup of tea, that's rather the point of having choices, but we can promise to give you honest, practical advice to help you make the right one.

5. Placing an order

When you place an order, you're asking us to supply the product you've selected.

Once we've received your order and payment, we'll send you an order confirmation. Your order is then accepted unless we contact you to say otherwise.

Please check your order carefully before completing your purchase, particularly the size, fitting and delivery address.

If we can't fulfil your order for any reason, we'll contact you as soon as possible and refund any payment you've made.

6. Prices and payment

All prices shown on our website are in pounds sterling and include VAT where applicable.

Delivery charges will be shown separately before you complete your purchase.

We may change our prices from time to time, but the price you pay will be the price shown when you place your order.

From time to time we may offer discounts or promotions. These may have their own terms and conditions, which will apply alongside these Terms & Conditions.

Payment is processed securely through our payment providers. We don't see or store your full card details.

7. Delivery

We'll always aim to dispatch your order within the timeframe stated on the product page or at checkout.

Delivery times are estimates rather than guarantees, as once your parcel leaves us it's in the hands of the delivery service.

We'll do our best to help if something goes astray or is delayed, but we're not responsible for delays caused by circumstances outside our reasonable control, such as postal delays, extreme weather or other unforeseen events.

If your order doesn't arrive when expected, please contact us and we'll help you track it down.

For international orders, you may be responsible for any customs duties, import taxes or other charges imposed by the destination country.

8. Returns and refunds

Our Returns & Refunds Policy explains how returns work, including the circumstances in which you can return an item and how refunds are handled.

Nothing in these Terms & Conditions affects your statutory consumer rights.

9. Intellectual property

All the content on this website belongs to Seriously Shady or is used with permission. That includes our name, logo, photography, product descriptions, graphics, written content and other original material.

You may browse and enjoy our website for your own personal use, but please don't copy, reproduce, modify, republish, sell or use our content commercially without our written permission.

Seriously Shady, our logo, product names and original designs may also be protected by intellectual property rights.

If you'd like to use one of our images or pieces of content, just ask. We're a small business, literally the smallest, we'd much rather have a conversation than send a scary legal letter.

10. Links to other websites

Our website may occasionally contain links to other websites or services.

Those websites aren't operated by us, so we're not responsible for their content, security, availability or privacy practices. If you follow a link away from Seriously Shady, you're subject to that website's own terms and policies.

11. Reviews and customer content

We love seeing our shades in their new homes.

If you send us a review, photograph or other content relating to your purchase, you give us permission to use it to promote Seriously Shady, including on our website and social media, unless you tell us otherwise.

We'll never knowingly claim that something is your work or use your content in a misleading way.

Please only send us content that you have the right to share.

12. Errors and changes

We do our best to keep everything on the website accurate, but occasionally a typo, pricing error or other mistake may slip through.

If we discover a significant error affecting an order, we'll contact you as soon as possible to explain the situation and, where appropriate, give you the option to cancel the order and receive a full refund.

We may also update product descriptions, availability, prices or other website content from time to time.

13. Things you mustn't do

Please don't use our website to:

Break the law or encourage anyone else to do so.
Attempt to gain unauthorised access to our website or systems.
Upload viruses, malicious code or anything else designed to interfere with the website.
Copy, scrape or reproduce our website or its content for commercial purposes.
Impersonate another person or provide deliberately false information.
Harass, threaten or abuse us or anyone working with Seriously Shady.
Use the website in a way that could damage, disable or interfere with its operation.

We reserve the right to suspend or restrict access where necessary.

14. Our responsibility to you

We take care to make and describe our products properly and to provide the services described on this website.

However, we can't guarantee that the website will always be available, completely error-free or free from interruptions.

To the extent permitted by law, we won't be responsible for losses that couldn't reasonably have been expected when you entered into a contract with us.

Nothing in these Terms & Conditions excludes or limits our liability where doing so would be unlawful, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

15. Circumstances outside our control

Sometimes things happen that neither of us can reasonably control, for example, severe weather, strikes, transport disruption, power or internet failures, or other unforeseen events.

If something like this affects our ability to provide your order or operate the website, we'll do our best to keep you informed and get things back on track.

16. If part of these terms doesn't apply

If any part of these Terms & Conditions is found to be unlawful or unenforceable, the rest will continue to apply.

17. If we don't enforce something

If we don't immediately enforce one of these terms, that doesn't mean we've given up our right to enforce it later.

18. Changes to these terms

We may update these Terms & Conditions from time to time, for example if our business changes or the law changes.

The latest version will always be available on this page. Any changes will apply from the date they are published, unless the law requires us to do otherwise.