We want you to love your Seriously Shady shade. But we also know that buying something for your home online isn't always easy, particularly when you're trying to judge colour, size and scale from a screen.

So here's the boring-but-important bit about returns, kept as simple as we can.

You've got 30 days

You have 30 days from receiving your order to contact us if you'd like to return something.

To be eligible for a return, your shade needs to come back to us in the same condition you received it: unused, with any tags still attached and in its original packaging where possible. You'll also need your proof of purchase.

To start a return, email us at hello@seriouslyshady.com before sending anything back. We'll let you know what to do next and where to send it.

Please don't send a return without contacting us first, otherwise we may not be able to match it to your order.

Return postage is your responsibility unless the item is faulty, damaged or we've sent you the wrong thing.

Changed your mind?

That's absolutely fine. Sometimes you see something in person and realise it's not quite right for your room. It happens.

If you simply change your mind, you can return your item within 30 days, provided it meets the conditions above. Return postage isn't refundable.

If you've followed our Get It Right Guarantee and we've given you the wrong advice about the size, fitting or suitability of your shade, that's different — we'll put it right and cover the return.

Something's gone wrong?

Please check your order when it arrives and let us know as soon as possible if your shade is damaged, faulty or you've received the wrong item.

Take a couple of photos if you can and email them to hello@seriouslyshady.com. We'll have a look and work out the best way to put things right.

Nobody wants a battered box or a wonky shade. Least of all us.

Things we can't take back

We can't accept returns on:

• Bespoke or personalised shades made specifically to your requirements.
• Gift cards.
• Sale items, unless they're faulty or otherwise don't meet your legal rights.

If you're not sure whether something can be returned, just ask. We'd rather you checked than guessed.

Exchanges

If you'd like a different shade, the simplest way is usually to return the original and place a new order for the one you want.

If you're swapping because we've got something wrong, get in touch first and we'll sort it with you.

EU orders

If you're ordering from the European Union, you have a 14-day right to cancel your order for any reason, in accordance with applicable consumer law. The 14-day period starts from the day after you receive your order. Nothing in this policy affects your statutory consumer rights.

Refunds

Once your return arrives, we'll check it over and let you know whether your refund has been approved.

If approved, we'll refund you using your original payment method. We'll aim to process your refund within 10 business days of receiving and approving the return, although your bank or card provider may take a little longer to show the money in your account.

If you think your refund has gone missing, drop us an email at hello@seriouslyshady.com and we'll investigate.

Questions?

If there's anything you're unsure about, just ask by emailing; hello@seriouslyshady.com We're much happier helping you work it out than leaving you scratching your head over a returns policy.